Frequently Asked Questions (FAQs)
Why do some emails I consider suspicious not get tagged by the email gateway?
Email systems use complex rules to score these emails. Spammers and cyber criminals, however, are constantly working to find ways around these technologies. Often, they are able to send an email in such a way that it does not get caught by the system.
So now that we have this new feature, do I not need to be worried about spam or phishing emails?
No technology is foolproof. This is just another tool, among many, that ITS uses to help you protect your data. As the one responsible for your data, you need to be on constant vigil regarding information and identify theft. Always use caution when clicking on a link sent to you by email, social media, or with a web advertisement.
Should I be concerned about my website being blocked?
If a site is a known-good site with a good reputation, then you should have no concerns about it being blocked. Links that are from reputable companies such as salesforce, blackboard, Google, Microsoft, Twitter, etc. will not be blocked.
The link in the email works but has a lot of additional characters in the URL. Why is this happening?
If the link still works but has a lot of additional characters included in the URL, it means the URL has been classified as "neutral". A neutral classification means that the URL has unknown risk. The link will still take you to the correct destination. If the neutral URL is later determined to be malicious, then ITS will be able to contact any user that clicked on the link.
Are there any requirements for submitting a "whitelist" request?
If a website that you or your department relies upon is blocked and you believe it is not a malicious site, ITS can evaluate a request to whitelist or unblock the site. If the website is determined not to be malicious, ITS will permanently unblock the website.
Whitelisting certain URLs will only be considered if a block has occurred AND it is preventing access to a legitimate webpage. Because it is highly unlikely that an established known-good site would be categorized as malicious, preemptive requests to whitelist URLs before a block has occurred will not be considered. Please contact the ITS Support Center at email@example.com if you have further questions about whitelist requests.